CEU Course Policies and Procedures

Brooks IHL adheres to the following Policies and Procedures regarding Continuing Education courses:

Cancelation of a CEU Course

If Brooks IHL cancels a course for any reason whatsoever, Brooks IHL will refund 100% of the registration fee to all registrants of that course. Brooks IHL will not be responsible for fees/penalties for cancelation and/or modification for travel associated with the cancelled course. Registrants may apply the registration fee in part or whole towards a future Brooks IHL sponsored CEU course.

Registrants will be notified immediately upon recognition of the course cancellation by whatever means is most effective for that registrant.

Registrants will be notified immediately by whatever means is most effective for that registrant upon the decision to move the location of any Brooks IHL sponsored CEU course and/or for modifications in the timed schedule for any Brooks IHL sponsored course.

Registrant Cancelations

If a registrant to a Brooks IHL sponsored CEU course cancels their attendance more than 14 days before the CEU course, they will receive a 90% refund of the registration fee that was paid (10% is kept to support processing and handling).

If a registrant to a Brooks IHL sponsored CEU course cancels their attendance 14 days or less before the CEU course, they will receive a 50% refund of the registration fee that was paid. Registrants that do not show up the day of the course without notifying the IHL will not be eligible for a refund.

If a registrant cancels their subscription to the Brooks Innovative Topics in Rehabilitation Webinar package prior to the 5th presentation they are eligible for a 50% refund. Beyond the 5th presentation, registrants are not eligible for a refund.

In cases of an emergency hardship that required a last minute cancellation, the registrant may appeal this policy to the Director of Clinical Operations. The registrant may be required to demonstrate/provide documentation that supports the reason for the emergency cancellation. The decision of the Director is final with no further mechanisms for appeal.

Brooks IHL Serving as a Host for an External CEU Provider/Vendor

In cases where Brooks IHL is serving as a host for an external CEU provider/vendor and the vendor cancels the CEU course, Brooks IHL has no liability and/or responsibility for registration refunds and/or fees/penalties for cancelation and/or modification for travel associated with the cancelled course.

Returned Checks

When a registrant pays for a Brooks IHL CEU course with a check that is returned for insufficient funds, the registrant will be charged and held responsible to pay the bank service fee. If the course payment is satisfied through a different mode (i.e., credit card) the service fee is still required.

Unsatisfactory Service:

Brooks IHL Course

If an individual attends a Brooks IHL CEU course and feels that the services provided did not meet the objectives outlined in the Brooks IHL course advertisement, a complaint can be filed via email CEU@brooksIHL.org or Info@brooksIHL.org. The complaint must be filed within one week of the course date. The Brooks IHL will review the complaint and investigate if the objectives were not met. If all parties agree that Brooks IHL is at fault for the failure to meet the advertised course objectives, a full refund of the course registration fees will be provided to the individual.

Course Hosted by Brooks IHL

If Brooks IHL hosts a course provided by an outside vendor, and an individual feels that the services provided did not meet the objectives outlined in the advertisement, Brooks IHL is not responsible for issuing a refund to the individual. The course provider is responsible for conflict resolution. Brooks has no liability and/or responsibility for registration refunds and/or fees/penalties for cancelation and/or modification for travel associated with the course that does not meet advertised objectives.

Participant Record Retention and Release

 

Brooks IHL maintains participant attendance and completion records in its secured internal drives, which are protected by organizational access controls, password protection, and user‑level permissions. Paper records, when used, are stored in secured, access‑controlled locations.

Records include:

  • Participant name
  • Professional license number (when provided)
  • Course title/ID and date(s)
  • Instructor(s) and course format
  • Attendance or completion status
  • CEU/contact hours awarded
  • Certificate of completion (digital copy)
  • Registration contact information (email/phone/address submitted during registration)

Brooks IHL retains these records for a minimum of seven (7) years following course completion.

 Access to records is limited to authorized Brooks IHL personnel with a legitimate business need (e.g., Continuing Education staff, Compliance, or designated Program Administrators).
Participants may request a replacement record by emailing CEU@brooksIHL.org or info@brooksIHL.org and must verify identity by providing their name, professional license number (if applicable), and two of the following three: email address, mailing address, or phone number used at registration.

 Participants receive a certificate of completion in paper at the conclusion of the course or digitally via the registration email address.

 After the seven‑year retention period, digital records stored on Brooks IHL drives are securely deleted in accordance with organizational procedures. Paper records are securely shredded or destroyed on the established records disposition schedule.

Records stored on internal drives are backed up as part of Brooks IHL’s standard organizational backup process, which includes routine backup schedules and secure storage to support system recovery and continuity. Access to backups follows the same security controls as primary records.

If Brooks IHL hosts a course provided by an outside vendor, that vendor is solely responsible for retention and release of attendance records in accordance with their own policies and regulatory requirements.

Accommodations

Please contact us at CEU@BrooksIHL.org should you need to request special accommodations to attend a course.